Refund policy

We want every piece you buy from Manor & Mosaic to be right for your space. Here's how returns, refunds, and exchanges work.

1. Return Eligibility

Standard-catalogue paintings may be returned within 7 of delivery if unused, undamaged, and in their original packaging/crating.
Custom commissions are made to order and are non-returnable, except in cases of damage or defect (see Section 4).
Trade/bulk orders follow the return terms agreed in your trade account contract, where these differ from the standard policy.

2. Return Timeframe

To initiate a return, contact us at manorandmosaic@gmail.com within 7 of delivery. Returns requested after this window may not be accepted.

3. Refund Process and Timing

Once we receive and inspect the returned item, refunds are processed to your original payment method within 7 working days. You'll receive an email confirmation once your refund has been issued.

4. Damaged or Defective Items

If your painting arrives damaged, including damage from freight transit, contact us at manorandmosaic@gmail.com within 72 hours of delivery with photos of the damage and the packaging. We will arrange a replacement, repair, or full refund at no cost to you, and coordinate directly with our freight partner on your behalf.

5. Exchanges

If you'd prefer a different piece rather than a refund, we're happy to arrange an exchange of equal or lesser value within the same 15 days return window; any price difference for a higher-value piece will be invoiced separately.

6. Non-Returnable Items

Custom and commissioned works, once production has begun.
Items marked "Final Sale" or purchased at a clearance/trade-liquidation price.
Items returned without their original crating or packaging, where this results in transit damage.

7. Return Shipping Costs

For standard returns due to change of mind, return shipping/freight costs are the buyer's responsibility. For damaged, defective, or incorrectly shipped items, we cover all return shipping costs in full.